Jolt Consulting Group
Transformational Business and Technology Services

The value of CRM is increasing exponentially as the rise of integrated platforms has given a big boost to CRM and has highly potentiated what these systems can do for business. With so much to cope up within customer relationships while attending to one’s own core business, Jolt Consulting Group brings in the essentials of Salesforce to its customer’s business. Headquartered in Saratoga Springs, NY, Jolt Consulting Group is a provider of transformational business and technology services for organizations in the service management ecosystem. The firm enables organizations to better connect with their customers through comprehensive business analysis, effective management of change, and selection and deployment of enabling technologies. The result is the ability of its clients to grow their revenues and realize greater levels of profitability coupled with improved levels of customer satisfaction. “We help service organizations remove inefficiencies in order to improve profit and customer retention,” says Jeffrey Oskin, Founder, and CEO of Jolt Consulting Group.

JCG provides a range of business and technology services aimed at producing tangible results that have a meaningful impact on its clients’ businesses. JCG’s ServiceJolt is an assessment of service operations and performance versus best-in-class across industries. It is a holistic review of an organization’s strategies, processes, and IT infrastructure, including the change management necessary for the achievement of the optimal “future state” service organization.

JCG has developed ServiceAdvantage, a managed service offering tailored for organizations that are users of ServiceCloud and Field Service Lightning. JCG provides outsourced IT services for service-based organizations and its support model can vary from software application hosting and management to a completely outsourced 24x7x365 managed service model, whereby JCG is responsible for the entire IT operations with full application management and support, help desk and diagnostics. The firm assists companies in determining whether they would benefit from new technology and if so, JCG develops client specific technology roadmaps to create the highest business impact and receive the greatest return on investment. A common pain point across service organizations is the lack of operational information that can support business strategy and critical business decisions. Jolt Consulting Group developed JOLT Insights, a service organization-specific business analytics and reporting platform that gathers and aggregates data from multiple systems across the organization. As a certified Salesforce partner, Jolt Consulting Group’s experts have the experience to help an organization to transition to or optimize its use of Sales Cloud, Service Cloud, and Field Service Lightning.

Case in point: ORR Protection Systems wanted to increase its service revenues and create operational efficiencies. The firm partnered with JCG due to its service domain knowledge and industry independence to protect ORR’s interests. JCG drew upon its unparalleled service domain expertise in assisting ORR to select the right technology for its business requirements. JCG provided its client with significant insights into the nuances and different functions of the various software vendors. JCG implemented a fully integrated enterprise-wide service technology platform replacing manual processes with the goal of increasing efficiencies.

Jolt Consulting Group was formed based on a simple premise; service is the great differentiator. Its team is comprised of industry veterans who collectively have more than 120 years of service industry experience and expertise. The firm has led service organizations, run technology companies that offer solutions to the service industry, served as service industry analysts and has deployed dozens of solutions in service organizations.