Business marketing strategies have been evolving at a significant pace in the past few years considering the swift market changes. One of the most prolific changes has been customer expectations. 80 percent of customers now believe that the experiences they get from a brand across all touchpoints are equally important as its product and services. Today’s business landscape is completely driven by savvy customers as they are empowered with more options, more offers, and more access to information.
As such, choosing a solution that focuses on the customer is a must. Salesforce, providers of the world’s leading customer relationship management (CRM) platform, know how to put customers first, and the company has used that knowledge to construct solutions that make it possible for businesses to build positive customer experiences across every channel. Salesforce makes it easy to pair customers with the products and services that will keep them coming back. With special offers tailored to individuals, offered across mobile, social media, and more, Salesforce helps businesses show their clients just how important they are. Additionally, Salesforce gives employees the tools they need to be successful. With data-driven, real-time product insights, service representatives can establish rewarding customer relationships quickly. Likewise, management and training tools help ensure that employees are productive and effective—assisting shoppers and promoting company interests on all fronts.
To assist CIOs maneuver in the right direction while adopting Salesforce solutions, a distinguished panel of CEOs, CIOs, VCs, and analysts along with the CIO Applications editorial board has selected the leading Salesforce solution providers. The companies featured here demonstrate an ability to develop innovative techniques combined with outstanding customer service.
In our selection, we looked at the vendor’s capability to fulfill the burning need for cost-effective and flexible solutions that will add value in implementing Salesforce solutions.
We present to you “Top 25 Salesforce Solution Providers – 2019.”